M009 Troubleshooting

If you are experience any issues with your tablet we recommend by starting off with a factory data reset. Performing this simple procedure often solves many of the issues that can occur.

From the home screen go to SETTINGS, scroll down to PRIVACY the select FACTORY DATA RESET. This will cause the tablet to shut down and reboot. It will take several minutes to reboot.

The touch screen on my tablet doesn't seem very responsive. What should I do?

Please consider the tablet has a resistive touch screen which responds best to a firmer touch or stylus pen. However, you can perform the steps below to reset the tablet and calibrate the screen for a better response.

From the home screen go to SETTINGS, scroll down to PRIVACY the select FACTORY DATA RESET. This will cause the tablet to shut down and reboot. It will take several minutes to reboot.

Navigate to SETTINGS once again, scroll down to TOUCH PANEL CALIBRATION. You can calibrate the screen for a better touch response.

Many times a simple factory data reset will fix this issue. From the home screen go to SETTINGS, scroll down to PRIVACY the select FACTORY DATA RESET. This will cause the tablet to shut down and reboot. It will take several minutes to reboot.

Often times a WEP or WPA security password will keep the tablet from connecting to a WIFI network. You can login into your WIFI router and disable the password requirement to see if the tablet will connect without the security.

First, please check the screen for a green circle with a lock on it. If you see it, slide it to unlock the screen. If that doesn’t work or you don’t see the circle please try the following:

Connect a USB mouse to the tablet via the standard USB adapter. Use the mouse to navigate to the SETTINGS menu . Under the settings menu navigate to PRIVACY then to FACTORY DATA RESET.

The Android market is not downloading apps. What should I do?

There are two market icons on the tablet. The one that says APP MARKET is not the android market. The one that says MARKET is the real android market. To

navigate to the real Android market touch the app menu icon (white grid of small squares in the bottom right hand corner of the home screen). Then locate the

MARKET icon (looks like a white shopping bag with green Android logo on it).

Follow the steps below to if you are experiencing issues with downloading apps from the Android market:

1. Open the Market app and press the home button in the upper left corner to return to homepage

2. Go to Settings \ Applications \ Manage \ Running

3. Press "Market"

4. Press "Clear cache" (do not clear data)

5. Press "Force stop"

6. Return to "Settings \ Applications \ Manage \ Running"

7. Press "Google Services Framework"

8. Press "Clear Data"

9. Press "Force Stop"

10. Go back to home screen and press Market app to Start Google Market, it will give an error message

11. Shut off and turn the tablet back on; once back Market should work, if it gives an error it could need another minute to work

12. At this point the Market should work

When all else fails you can reinstall the firmware (for M009 models only):
(reinstalling the firmware will require the use of a micro sd card)

Please click the link below to download the file. You will need a unzipping program like WinZip or WinRAR to extract the files.

3) While pressing and holding the center button, power on the unit. Keep holding center button until tablet says “zt update found”