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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

   

Q:  Are drivers needed in order to start using the player?

 

A:  No; this is a plug-and-play player that should automatically install on your computer when plugged in (unless you have Windows 98, which does require a driver).  The disc included contains a video convert tool that allows you to load videos clips; it isn’t necessary to start loading music unto your player. 

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Q:  How do I navigate through the player?

 

A:  The Menu button acts as the select button, not the center button.  In order to enter into the options in the main menu press the Menu button.  Once in the Music section, it will take you to the first track.  To access other folders and tracks press the Menu button, then go to “Local Folder” and press Menu again.  This is the same for the Movie section. 

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Q:  How do I create different folders for different artists and albums?

 

A:  You can do this by accessing the player in My Computer (it shows up as a removable disk and usually is the E: or F: drive).  Once in there create a new folder by selecting that option in the menu on your computer.  From there you can name the folder and put your music files inside it.  You can also make subfolders inside a folder (in case you want multiple albums listed under the same artist).

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Q:  Why is my player shutting off by itself after a few seconds?

 

A:  The player has a power-saving setting that will shut off the player after a certain amount of time of inactivity.  In order to increase the shut-off time or turn this feature off completely, go to Setup in the main menu and press menu.  From there, go to “power off” and press menu again.  Then go to the “off time” option and press menu, and then adjust the time by pressing the arrows.  To turn it off set the scale to zero. 

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Q:  Why doesn’t the music I loaded unto the player show up when I unplug it from my computer? 

 

A:  This is likely an indicator that the files loaded are not compatible with this player. For example, iTunes MPEG4 files and protected (DRM) MP3's are not compatible.  There are also forms of video that can not be converted such as Winamp and VOB files.  Standard AVI, WMV and MPeg2 can be converted.  Standard mp3 files and unprotected wma files should load unto the player without any issues.    

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Q:  Why is the screen on my player going black after a few seconds? 

 

A:  Like the previous question, the answer is that it’s a power-saving setting.  To adjust the time or turn it off, go to Setup, press menu, then go to LCD set and press menu.  Once there it will have either a “black” or “dark mode” option.  Go to it and press menu, then adjust the time by pressing the arrows.  To turn it off set the scale to zero. 

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Q:  Why is it only playing the first 10 seconds of a song then skipping to the next track? 

 

A:  This is due to an “intro” setting on the player.  To turn this setting off, while a song is playing press menu.  In the list of options go to “Repeat” and press menu, then go to “Normal” and press menu; doing this will turn that setting off.

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Q:  Why is the radio is not tuning in.

 

A:  It could be one of two reasons.  Either the FM signal in your area is to weak for the player or you do not have the headphones plugged in.  The headphones act as the antenna and the player will not tune to a station unless they are plugged in.

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Last modified: 05/16/08.