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There are three different help sections listed below.

These instructions will work with all versions of the MP3/MP4 players we sell including the touchscreen with one exception.  A section on navigating through the touchscreen is in the works and will be added shortly.

A couple item of note with the touchscreen model

  1. To view photos on the player the resolution has to be resized to 240X320 or less
  2. Videos have to be in AVI format at a resolution of 320X240
  3. There is a protective film over the screen of the player.  This is put on at the MFG plant.  Sometimes there may be minor blemishes on the coverings.  Rest assured the screen itself is not damaged

General information regarding our mp3 mp4 players

  1. They will not play Protected DRM MP3's downloaded from services such as Rhapsody, napster, etc.  These services offer monthly flat rate but only play on players that buy into licensing agreements.
  2. They will not play MPEG4 files.  MPEG4 is an Apple format that only works on their players.
  3. Our players will work on non-protected MP3's and WMA's
  4. Video must be in AMV format for the 2nd and 3rd gen. players and AVI format for the touch screen players.  Software comes included with the players.  They are also available in our download section
  5. The two suggested ways to transfer music to the player is either 1)Drag and Drop or 2) Windows Media Player.

 

 
 

 

General Instructions

 

Getting Started:

 

  • First off, installing the CD isn’t necessary to start using the player unless you have Windows 98.  This is a plug-and-play player, meaning that when plugged in it should automatically be recognized and installed by your computer. The CD contains a video convert tool that is needed to download videos to the player, as well as the driver for Windows 98 if needed.  Again, no drivers or software is needed if you have Windows 2000, XP, Vista, etc. 

 

  • To install the video software, look for the setup file in one of the folders on the CD and follow the prompts
  • Hook up player to computer via USB Cable
  • Computer should detect it and show it as a Removable Disk in My Computer

 

 

Music Transfer Method 1 (Easiest)

One method of transfer is simply by dragging and dropping.  To do this:

  • Double Click on the removable disk icon for the MP4 player (usually the E: or F: drive).  It will open up and have some sample files on it.
  • If you also open up the folder with your music (typically the My Music folder) you can select the files you want and drag and drop them directly into the player (removable disk)
  • You can drag and drop by left clicking on the song you want.  Keep it clicked and than drag it over the folder you want to put it in and release.  If you hold down the CTRL button while clicking you can select several songs at once.
  • You can organize your music, photos, and videos on the player by creating folders on the player (I recommend making three main folder called Music, Photos and Videos).  This is done the same way as creating folders on your computer’s hard drive.  Right click on an empty space in the main folder and select new, then folder.  To create subfolders open up the newly created folder and repeat process.

Music Transfer Method 2

You can also copy music files from Windows Media Player (there are several different versions of windows media player so the illustration below may vary from what yours looks like)

  • Open up Windows Media Player (If you do not already have it, you can install it from the disc that came with the player or you can download it from the internet.  It is free)
  • Select Copy to CD or Device (or Sync in some versions)
  • From here you can add those files you wish to transfer over.
  • If not already selected, change the right hand column to your removable drive (MP4 player)
  • The left hand column is from where you are copying from.  The diagram below reflects songs I brought into now playing from a CD I ripped.
  • Before you can transfer music files onto the player they need to be on your computer.  To Copy a CD place the Audio CD in the computer and click on Copy from CD.  Windows Media Player will copy and place them in the Media Library.  Once copied you can right click on the songs to edit them.  In most cases you will need to put in the name of the artist and title and genre (if you wish) of each track copied.

 

 

If you have purchased Music from iTunes or a similar music site (downloaded songs that are protected) and would like to play it on the player first burn it as an Audio CD than rip it and save it on your computer in a MP3, WMA or similar format.

 

Navigation and other useful information

 

The most important thing to remember about navigation is that the Menu button is the select button, not the play button.   Holding the menu button down and keeping it depressed for a few seconds will bring you back to the main screen no matter where you are.  Also, while navigating, if the player is left idle for 5 seconds it will return to the previous screen. 

 

To play a song, go the music icon and hit menu.  It should take you to the first track.  Hitting the play button will start the song, the arrow buttons will change tracks and the menu button will take you to folder navigation (if any).   Browsing Photos or Playing Videos works the same way.  Videos need to be converted before viewing (see procedure below).  Photos just need to be in jpg or bmp format.

 

If you hit the menu button while playing music it will go to the playing options.  You would use this feature if you wanted to select random play, as well as change the equalizer setting. 

 

If you hit the menu button while the music is not playing it will take you to the file structure.  Selecting local folder will allow you to navigate the different folders (If you have created subfolders under the Music Folder)

 

Power Saving Settings

 

There are power saving features on this player that will automatically power it off if idle and/or cause the screen to darken.  These are not indications of defect.  You can choose to turn them off.  Go to Setup in the main menu, press menu, and then go to power off.  There will be two options one for sleep and one for power.  You can change the power off and sleep to 0 to turn off or turn them up to 60 for max time allowed.  Also to shut off the “black” mode, go to LCD set in the Setup menu.  There will be a “dark mode” or “black” option.  Select that and adjust the scale to zero to turn it off or turn it up to 60 to extend the time before it blacks out. 


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Video Conversion Instructions

To view video files on the player you will first need to convert them to an AMV file.  To do so you will need to use the AMV Convert Tool installed from the CD.  Program is located under start>mp4 utilities>amv tool convert.   The program is illustrated below.  Actual design look could vary.

 

 

The input field will be the file you want to convert.  The output field is where you want it saved.  When ready select the slanted up and down arrows just left of the play button.  It will than proceed to convert your video to AMV format.  Note:  Converting your file will not change the original file; it simply will make a copy under the AMV format.

 

 Select Video frame for AMV file instruction(see below)

   Remark:“96*64” for 1.2 inch screen

“128*96” for 1.5 inch screen

“160*120” for 1.8 inch screen

 

Warning: if you don’t choose the right video frame as MP3 Player screen frame, the transferred AMV file can’t be played in the MP3 Player successfully. It will be showed blank screen or motley image in the screen .

 

The interface for AMV transfer tools as follows.  You need to highlight the file than hit the settings box which is the gear looking picture

 

“96*64” for 1.2 inch screen

“128*96” for 1.5 inch screen

“160*120” for 1.8 inch screen

 

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Troubleshooting

 

-Disk Error/Format Error

Occasionally the file structure may get corrupted and you will get a disk error or possibly format error when you try and play music.  To fix this problem do a format of the player (Format the player please don't format your hard drive :) ).  Go to My Computer. Plug in the MP3 player. When the player pops up as a removeable hard drive right click on it. Go to format. Select quick format and start.

-Format Error

Can also be an indicator of a file system not compatible with this player.  It can also mean format of song is not compatible with player.  Itunes MPEG4 and Protected (DRM) MP3's are not compatible.  There are also forms of video that can not be converted such as Winamp and VOB files.  Standard AVI, WMV and MPeg2 can be converted.

-Sound only coming out of one side

May be a defective pair of earbuds.  Try another set.  If the problem still exists the audio jack is bad and the unit will need to be replaced

-Player is not recognized by computer

Try it on another computer.  If problem still exists than either you have a bad USB cable or USB connector on bottom of player is loose.  If the USB connector seems fine we can send a replacement cable first to see if that fixes the problem.   If not than unit will need to be replaced

-Player not charging or only lasting a couple of hours

Make sure you attempt to charge with the computer if not charging with the wall unit.  Make sure it has a proper connection with the computer (computer recognizes it) and that the battery indicator on the player shows that the battery is being charged.  If still not charging there is a battery issue and player will need to be replace

-Stuck on hour glass

Firmware is corrupted.  Replacement needed

-Unit Powers Off

There is a powersave feature that will turn the unit off if idle. You can turn this feature off.  See our instructions.  Check to make sure unit is charged.  If the player turns off as soon as it is powered on or while accessing the music file, the unit is defective and will need to be replaced.

-Only plays first 10 seconds of song

Player is on Intro Mode.  To change start playing song.  Hit menu, go to repeat, hit menu.  Select normal and hit menu

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Last modified: 05/16/08.